Wellmedr Consumer Health Data Privacy Policy
Oct 16, 2026
Last updated: October 16, 2026
Introduction and Scope
Wellmedr LLC and its affiliates ("Wellmedr," "we," "us," or "our") operate www.wellmedr.com and related mobile apps (the "Platform") and the products and services offered through them (the "Service"). Capitalized terms not defined here have the meanings given in our Privacy Policy and our Terms and Conditions.
This Consumer Health Data Privacy Policy ("Policy") explains how we collect, use, share, and protect "consumer health data" as defined by applicable state law, including the Washington My Health My Data Act, Nevada Senate Bill 370, and the Connecticut Data Privacy Act (together, "Consumer Health Data Laws"). It applies to the extent those laws apply to you and to Wellmedr.
"Consumer health data" generally means personal information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status. It can include information about health conditions, treatments, medications, body measurements, and data from which health status can be inferred, such as browsing or purchasing health-related products.
This Policy does not apply to protected health information governed by HIPAA, which is covered by the Notice of Privacy Practices of the applicable Medical Group or Pharmacy. It supplements our Privacy Policy. If the two conflict, this Policy controls as to consumer health data to the extent consistent with applicable law.
Our commitments:
- We do not sell consumer health data.
- We collect and share consumer health data only as necessary to provide the Service you request, or with your consent.
- We do not share consumer health data with advertising partners without your consent.
- We do not use geofencing around healthcare facilities to identify, track, collect data from, or send health-related messages or ads to consumers.
Consumer Health Data We Collect
What we collect depends on how you use the Service and the choices you make.
Information you provide
- Health information, such as medical history, current and past conditions, medications, allergies, symptoms, and answers to intake questionnaires and check-ins
- Body measurements, such as height, weight, body mass index, and weight-loss progress
- Treatment information, such as the products or treatments you request, prescriptions you receive, dose changes, and refill and order history
- Photos and documents you upload, such as identity verification photos or images relevant to your care
- Communications with Wellmedr and your care team that relate to your health
- Identifying information linked to health data, such as your name, contact details, date of birth, sex, account credentials, and payment and order information
Information collected automatically
- Identifiers and device information, such as IP address, device and cookie identifiers, and browser and operating system details
- Approximate location, derived from your IP address
- Usage information that may reveal health interests, such as pages viewed about specific treatments, products added to a cart, and questionnaire steps completed
Information we infer
We may infer health-related information from the data above, such as eligibility for a treatment based on your questionnaire answers.
Sources
We collect consumer health data from:
- You, directly
- Your device, through cookies and similar technologies, as described in our Privacy Policy
- The Medical Groups, Providers, and Pharmacies, such as prescription, dose, and shipment status
- Service providers that collect data on our behalf, such as identity verification and fraud prevention providers
- Affiliates, where we share systems to provide the Service
How We Use Consumer Health Data
| Purpose | Examples |
|---|---|
| Providing the Service | Creating your account; determining eligibility; connecting you with Providers; sending prescriptions to Pharmacies; processing payments, orders, and shipments; sending check-in and refill reminders; and providing customer support |
| Operations and security | Verifying identity, preventing fraud, securing our systems, accounting, and complying with legal and regulatory obligations, including pharmacy and medical record rules |
| Improving the Service | Analyzing how the Service is used and developing and testing features, using de-identified or aggregated data where practical |
| Communications | Service messages about your account, orders, and care; and, with your consent where required, information about Wellmedr offers |
| De-identification | Creating aggregated or de-identified data that can no longer reasonably identify you. We maintain it in that form and do not attempt to re-identify it, except as the law permits. |
We collect and use consumer health data only as necessary to provide the Service you request, or for other purposes you have consented to. Where Consumer Health Data Laws require consent for a particular collection or use, we obtain it before collecting or using the data.
How We Share Consumer Health Data
We share consumer health data only as necessary to provide the Service you request, with your consent, or as required or permitted by law. Categories of recipients:
- The Medical Groups, Providers, and Pharmacies that evaluate you, provide care, and fill and ship your prescriptions. Wellmedr's pharmacy partners are Tradeline SH, Inc. d/b/a Logos Pharmacy, Emerald Compounding Pharmacy, Center City Pharmacy, and Red Rock Home Pharmacy.
- Processors and service providers that handle data on our behalf under contracts limiting their use of it, such as cloud hosting, electronic health record, customer support, messaging, identity verification, payment processing (Stripe), shipping, and security providers
- Government authorities and others, when required to comply with law or valid legal process, or to protect the safety, rights, or property of our users, Wellmedr, or others
- Parties to a corporate transaction, such as a merger or acquisition, subject to the protections of this Policy
- Others, with your consent
No sale. We do not sell consumer health data. If we ever wanted to, we would first obtain your signed, written authorization as required by law.
Advertising. We do not share consumer health data with advertising or social media partners, including data showing which treatments or health pages you viewed, unless you give separate consent. You may withdraw that consent at any time.
No geofencing. We do not set up virtual boundaries around locations that provide in-person health services to identify or track consumers, collect their consumer health data, or send them health-related notifications, messages, or ads.
Security and Access Controls
We protect consumer health data with reasonable administrative, technical, and physical safeguards, including encryption in transit and access controls. We restrict access to consumer health data to employees, contractors, and processors who need it to provide the Service or for other purposes allowed by this Policy.
Your Rights
Depending on your state, you may have the following rights over your consumer health data:
- Confirm and access: confirm whether we collect, share, or sell your consumer health data, and get a copy of it
- Know who received it: get a list of all third parties and affiliates with which we have shared or sold your consumer health data, with their contact information
- Correct: ask us to correct inaccurate consumer health data
- Delete: ask us to delete your consumer health data, including from our archives and backups and by our processors and third parties, subject to legal exceptions such as medical and pharmacy record retention requirements
- Withdraw consent: withdraw consent for our collection or sharing of your consumer health data at any time
- Appeal: appeal our decision on any of these requests
We will not discriminate against you for exercising these rights. Some consumer health data is needed to provide the Service, so if you delete it or withdraw consent, we may be unable to provide some or all of the Service.
How to submit a request
- Email support@wellmedr.com with "Consumer Health Data Request" in the subject line
- Call 1-888-397-6905 (8 AM to 8 PM ET)
Verification. We will verify your identity before acting on a request to access, correct, or delete your data, usually by confirming information already on file. If we cannot verify you that way, we may ask for more information, such as a government ID, which we will use only for verification, security, and fraud prevention.
Authorized agents. Where state law permits, you may use an authorized agent with your written permission. We may ask you to confirm your identity with us directly.
Timing. We will respond within 45 days of receiving your request. We may extend that once by another 45 days where reasonably necessary, and we will tell you if we do. Requests are free of charge, up to twice in any 12-month period.
Appeals. If we decline your request, in whole or in part, you may appeal within a reasonable time by emailing support@wellmedr.com with "Consumer Health Data Appeal" in the subject line. We will respond in writing within 45 days, explaining our decision. If your appeal is denied, you may contact your state attorney general. Washington residents may file a complaint with the Washington State Attorney General.
Changes to This Policy
We may update this Policy from time to time. We will post the updated Policy on the Service and change the "Last updated" date. If we make a material change, including any new use or sharing of consumer health data, we will notify you and, where required by law, obtain your consent before applying it.
Contact Us
Questions about this Policy or our handling of consumer health data:
- Email: support@wellmedr.com
- Phone: 1-888-397-6905 (8 AM to 8 PM ET)
- Mail: Wellmedr LLC, Attn: Privacy Officer, 7901 4th Street North, Suite 300, St. Petersburg, FL 33702