Last updated: October 16, 2026

WHEN YOU CLICK "I AGREE," CHECK AN ACCEPTANCE BOX, OR OTHERWISE AFFIRMATIVELY ACCEPT THESE TERMS THROUGH THE SERVICE, YOU CONFIRM THAT YOU HAVE READ AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. IF SOMEONE ACCEPTS THESE TERMS ON YOUR BEHALF, YOU AUTHORIZE THAT PERSON TO ACT AS YOUR AGENT FOR THAT PURPOSE.

ARBITRATION NOTICE: UNLESS YOU OPT OUT AS DESCRIBED BELOW, ANY DISPUTE BETWEEN YOU AND WELLMEDR, OR BETWEEN YOU AND THE MEDICAL GROUPS OR PROVIDERS, RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, WITH LIMITED EXCEPTIONS. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.

IN A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. THE SERVICE IS NOT SUITABLE FOR EVERY MEDICAL CONDITION. THESE TERMS MAY CHANGE AS DESCRIBED BELOW.

Wellmedr LLC and its affiliates ("Wellmedr," "we," "us," or "our") operate the website at www.wellmedr.com and any related mobile apps (the "Platform"). These Terms and Conditions (the "Terms" or "Agreement") govern your use of the Platform, its content, and every product, service, communication, and recommendation offered through it or by Wellmedr (together, the "Service").

"You" means the person using the Service. If the Service is used for or by a minor, "you" includes both the minor and the parent or legal guardian who consents on the minor's behalf.

Acceptance and Changes

Your use of the Service is subject to these Terms and all applicable laws. If you do not accept these Terms in full, you may not use the Service except to read them. The Service is continually evolving. We may revise these Terms or any part of the Service at any time, and changes take effect when posted to the Platform. Continuing to use the Service after a change is posted means you accept the revised Terms. If you disagree with a change, your only remedy is to stop using the Service.

Eligibility and Availability

The Service is available only to people who are at least 18 years old (or the age of majority in their state, if higher) and located in a state where Wellmedr offers the Service. The Service is not intended for anyone under 18. By using the Service, you represent that:

• You meet these age requirements.
• When you consult with a Provider, you are physically located in the same state as the shipping address on your account.
• You will follow all applicable laws and use the Service only for lawful purposes.

Some products carry additional age or eligibility limits, and availability may change as state regulations change. Telehealth may not be the right fit for every situation. If your Provider decides your condition needs in-person care or is otherwise not suitable for the Service, we will let you know and explain next steps.

Accounts and Security

You must create an account to use the Service. Information you provide to register, such as your name, email, phone number, and shipping address, is account information and is not Protected Information (defined below). You agree to keep your information accurate and current with Wellmedr, the Medical Groups, Providers, and Pharmacies. We may suspend or terminate your account if your information is false, inaccurate, or incomplete, or if we reasonably suspect it is.

Keep your username and password confidential, log out at the end of each session, and secure your devices against unauthorized access. Do not use anyone else's account. Notify us immediately at support@wellmedr.com if you learn of unauthorized use of your account or any security breach. We use encryption and other safeguards to protect your data in transit and at rest, but no system is immune to outages or breaches beyond our control. Wellmedr is not liable for losses caused by your failure to follow this section. Attempting to breach the security of the Service is prohibited and may lead to civil or criminal penalties, and we may cooperate with law enforcement in any investigation.

Your Relationship with Wellmedr

Through the Service, registered users ("Users") can access products and services offered by Wellmedr and by independent third parties. Prescription fulfillment is provided by the following pharmacies (the "Pharmacies"):

• Tradeline SH, Inc. d/b/a Logos Pharmacy
• Emerald Compounding Pharmacy
• Center City Pharmacy
• Red Rock Home Pharmacy

Your prescriptions may be filled by, and transferred among, any of the Pharmacies, and you authorize the Service to arrange this for you. Healthcare services are provided by independent medical groups (the "Medical Groups") that employ or contract with licensed physicians, nurse practitioners, physician assistants, and other clinicians ("Providers"). Services you receive from the Pharmacies, Medical Groups, or Providers through the Service are also governed by these Terms, and each of them is a third-party beneficiary of these Terms.

Wellmedr is not a healthcare provider. We do not practice medicine or pharmacy and do not interfere with the professional judgment of any Provider or Pharmacy. Each Provider alone directs the care and treatment they give you, and each Pharmacy alone is responsible for the pharmacy services it provides. Using the Service does not create a doctor-patient relationship with Wellmedr, though it may create one with a Medical Group or Provider.

You do have a direct customer relationship with Wellmedr for use of the Service and for any non-prescription products or non-medical services we sell you. Information you share with us in that relationship is handled under our Privacy Policy and the Protected Health Information section below.

Providers and the Medical Groups may send you messages, reports, and emails about your care through the Service. You are responsible for reading and responding to them and for following your Provider's instructions. Wellmedr, the Medical Groups, and Providers are not liable for harm resulting from your failure to do so, or for the security of the email or messaging services you use to receive them.

Telehealth Consent

Telehealth means care delivered electronically when you and your Provider are in different places. It has benefits and risks and does not replace in-person care in every case. To use the Service, you must review and accept the Wellmedr Informed Consent to Telehealth (the "Patient Consent"). Wellmedr is a third-party beneficiary of the Patient Consent and may enforce it.

Financial Responsibility; No Insurance

Wellmedr and the Medical Groups do not participate in, and do not bill, Medicare, Medicaid, any other federal or state healthcare program, or any commercial insurer. Even where a Pharmacy or Provider is enrolled in such a program, products and services offered through the Service generally are not covered benefits. By using the Service, you choose to pay cash outside of any insurance or government program and accept sole financial responsibility for everything you receive. Neither you nor Wellmedr, the Pharmacies, the Medical Groups, or the Providers will submit a reimbursement claim to any government program or commercial payer.

Prescription Products

You can obtain a prescription product only after completing a consultation in which a Provider determines the product is appropriate for you and writes a prescription. Approval is never guaranteed.

If you receive a prescription, you may have it filled by one of the Pharmacies through the Service or by any pharmacy you choose; contact support@wellmedr.com to request a transfer. If you use an outside pharmacy, we will send the prescription there, and you are responsible for obtaining the product and paying that pharmacy directly. Prescriptions filled by the Pharmacies ship directly to you, and their cost is included in your Wellmedr charges unless stated otherwise at checkout.

Compounded medications. Some medications available through the Service are compounded by a licensed pharmacy for an individual patient under a prescription. Compounded drugs are not approved by the U.S. Food and Drug Administration (FDA), and the FDA does not verify their safety, effectiveness, or quality before they are dispensed. Your Provider will decide whether a compounded medication is appropriate for you.

Patient-specific prescriptions. The Pharmacies that compound medications operate under Section 503A of the Federal Food, Drug, and Cosmetic Act. Under 503A, a compounded medication is prepared only for an individual, identified patient based on a valid prescription from a licensed prescriber, and is not mass-produced or sold for resale. Each compounded medication you receive is prepared for you alone. Do not share, sell, or give it to anyone else.

Beyond-use dates and storage. Every compounded medication carries a beyond-use date ("BUD") assigned by the dispensing Pharmacy, after which it should not be used. BUDs for compounded medications are often shorter than expiration dates for manufactured drugs. Follow all labeled storage and handling instructions, including any refrigeration requirements, and do not use medication past its BUD or that has been stored improperly. Contact the dispensing Pharmacy with questions about your medication's BUD or storage.

Availability may change. Whether a medication can be compounded can depend on FDA rules, including the FDA drug shortage list and FDA guidance on compounding drugs that are essentially copies of commercially available products, as well as state pharmacy law and ingredient supply. When these change, a compounded medication may become unavailable, or may be available only in a different strength, formulation, or price, sometimes with little notice. If this happens, your Provider will decide whether an alternative is appropriate, and we will notify you of any effect on your Medication Plan. Wellmedr does not guarantee continued availability of any compounded medication.

Not interchangeable with brand products. Compounded medications are not the same as, and are not generic versions of, FDA-approved brand-name drugs. References to an active ingredient do not mean a compounded medication is equivalent to, or affiliated with, any brand-name product or its manufacturer.

Packaging. Not all prescriptions filled by the Pharmacies are dispensed in child-resistant packaging. Store all medications out of reach of children and pets.

Use of Artificial Intelligence

Wellmedr may use artificial intelligence tools to improve customer support and operations, for example to help with account changes or to draft messages for review by our team or by a licensed clinician. We will tell you when you are interacting directly with an AI tool where the law requires it. AI is not used to make clinical decisions; clinical messages from your care team are reviewed and approved by a licensed professional, and your Provider remains responsible for your care. AI tools are provided "as is" without warranty.

Requested Services and Personal Information

Using the Service means you are requesting its features and products. You also ask that Wellmedr and the Medical Groups process your personal information, including sensitive and health information, as needed to provide the Service, including personalized recommendations by email and on the Platform.

Subscriptions and Automatic Renewal

Some products and services are sold only as automatically renewing subscriptions. Unless the Platform says otherwise, your payment method will be charged at the interval shown at checkout until you cancel.

• Early processing. Your first renewal may be charged early to avoid a gap in treatment. Later renewals and shipments may be processed up to two (2) days early for holidays or operational reasons.
• How to cancel. Cancel any time in your account, by emailing support@wellmedr.com, or by calling 1-888-397-6905 (8 AM to 8 PM ET).
• Deadline. You must cancel at least two (2) days before your scheduled renewal date, measured from the originally scheduled date even if a charge or shipment is processed early. Otherwise your subscription renews for another period.
• Effect. Cancellation takes effect at the end of your current billing period. You will not receive unshipped medication after your cancellation date.
• Pauses. We may let you pause a subscription. Billing resumes automatically when the pause ends unless you cancel first.
• Price changes. We may change plans and prices, but we will give you advance notice before a change applies to your renewal.
• Outreach. Wellmedr, the Pharmacies, or Providers may contact you to update your information and support your ongoing treatment, but are not required to.

Unless you fill a prescription at an outside pharmacy or the Platform shows separate charges, you pay a single total price. That total includes fees for the Service plus amounts charged by the Pharmacy for medication and by the Medical Group for Provider services, which Wellmedr collects on their behalf and remits to them.

Memberships and Medication Plans

The Wellmedr Weight Loss Membership ("Membership") gives eligible Users access, for a recurring fee, to clinical services from Providers and related support for medication-managed weight loss. The Membership includes only the services described below, as updated on the Platform from time to time:

• Initial intake evaluation: a telehealth medical evaluation by a Provider to determine whether weight loss treatment is appropriate for you
• Online check-ins: recurring online clinical check-ins reviewed by a Provider to monitor your progress, side effects, and continued eligibility
• Dose adjustments: Provider review and adjustment of your prescribed medication and dosage, as clinically appropriate
• Messaging: secure messaging with your Provider and care team through the Service
• Any other services or products identified as part of the Membership on the Platform

The Membership does not include, and does not replace, comprehensive primary care or any medical, health, or wellness services unrelated to weight loss. The Membership is not insurance and is not a substitute for health insurance coverage. The Membership is purchased as an automatically renewing subscription, charged to your payment method at the monthly or multi-month interval selected at checkout until you cancel. Your Membership fee includes amounts for use of the Service and amounts charged by the Medical Groups for Provider services, which Wellmedr collects on the Medical Groups' behalf.

Completing check-ins and other actions your Provider requires is a condition of keeping your prescription active. If you miss required check-ins, your Provider may pause or discontinue your prescription.

Unless stated otherwise at checkout, the Membership fee does not include the cost of any medication. Medication is billed separately under a medication plan ("Medication Plan") shown at checkout.

• An active membership may be required to be evaluated for, start, and continue a Medication Plan.
• A Medication Plan renews at the interval shown at checkout until you cancel, or until your Provider cancels or changes your prescription.
• Cancelling your membership also cancels your Medication Plan. Cancelling only your Medication Plan does not cancel your membership.
• Cancelling a Medication Plan directs the Pharmacy to cancel the related prescription.
• For pre-paid multi-month plans with medication already shipped, cancellation takes effect at the end of that supply period.
• We do not guarantee that any membership, Medication Plan, or price will remain available.

Refunds

Refunds for partially used subscription, membership, or Medication Plan periods are not guaranteed and are at Wellmedr's sole discretion. Medication is not refundable once shipped. You may receive a refund for a Medication Plan only if you cancel (1) within 48 hours of submitting payment for an initial order, or (2) at least two (2) days before a renewal date, for that renewal. The first membership month is non-refundable.

Terms of Sale

All products are subject to availability. We may limit quantities, refuse or cancel any order, and correct pricing or other errors, including by charging the correct price or cancelling and refunding the order. Prices may change at any time.

• Taxes. You are responsible for applicable sales, use, and similar taxes. We collect them where required and show an estimate at checkout; the final amount may differ slightly.
• Payment. You authorize us to charge your chosen payment method for your order, including taxes and shipping. You confirm you are authorized to use it. If a charge is declined, we may retry it. We and our payment processors may obtain updated card details from your card issuer to keep charges current; contact your issuer to opt out. If a charge is reversed, we may bill you by other means.
• Payment processing. All card and other payment transactions on the Service are processed by our third-party payment processor, Stripe, Inc. ("Stripe"). Information about Stripe, its privacy policy, and its security practices is available at stripe.com. Stripe's policies are referenced for information only and are not part of these Terms. Stripe is an independent vendor, not under Wellmedr's direction or control, and nothing in these Terms makes Stripe our agent, partner, joint venturer, employee, or fiduciary. Wellmedr does not store your full card number.
• Shipping. You agree to pay any shipping and handling charges shown at checkout. Delivery dates are estimates. Unless stated otherwise, risk of loss passes to you when the product is delivered to the carrier.

We may resolve customer issues case by case, at our discretion, based on each situation.

Your Responsibilities: Information and Equipment

You are responsible, at your own cost and risk, for the devices, software, and internet or mobile service needed to use the Service, including a device with a camera where video visits are required. You must give truthful, accurate, and complete information in every form and message you submit. We may change the Service's technical requirements at any time without notice.

Privacy

Our Privacy Policy explains how we collect, use, and disclose your personal information.

Protected Health Information

Account information you give Wellmedr, such as your name, email, phone number, and shipping address, is handled under our Privacy Policy and is not treated as health information.

When you use certain features, you may share health information that receives special protection under law. Wellmedr is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996 and its regulations ("HIPAA"). A Pharmacy or Medical Group may or may not be a covered entity, and Wellmedr may in some cases act as its "business associate." Where Wellmedr acts as a business associate, it complies with HIPAA as to protected health information ("PHI") you provide to that Pharmacy or Medical Group. PHI and health information protected by state law (together, "Protected Information") are used and disclosed only as those laws allow. Information that is not Protected Information, or that has been de-identified under HIPAA, may be used as described in our Privacy Policy.

The Medical Groups, Providers, and Pharmacies maintain Notices of Privacy Practices describing how they handle Protected Information. By using the Service, you acknowledge receiving them. Information you submit to Wellmedr that is not intended and used solely for diagnosis and treatment by a Provider or for prescription fulfillment by a Pharmacy is not Protected Information and is governed by our Privacy Policy and applicable law.

License and Ownership

The Service and its content are protected by copyright, trademark, and other laws. Subject to these Terms, Wellmedr grants you a limited, personal, non-transferable, revocable license to access and use the Service. Wellmedr and its licensors own all rights in the Service, including its code, design, text, images, video, and documentation, and reserve all rights not expressly granted. Do not remove or alter any proprietary notices. The Wellmedr name, logos, and related marks are trademarks of Wellmedr and may not be used without our written permission. Other marks on the Service belong to their owners.

Your Submissions

Except for Protected Information, anything you send us through the Service, such as questions, comments, feedback, or suggestions ("Submissions"), is treated as non-confidential to the extent the law allows. Subject to your account settings, you grant Wellmedr a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, sublicensable license to use, reproduce, modify, distribute, and display Submissions to operate and provide the Service. You confirm you have the rights needed to grant this license and waive any moral rights in Submissions. You are responsible for your Submissions and are not entitled to approve their use or to receive compensation. Our rights in any Submission that contains Protected Information are limited as required by law.

Prohibited Conduct

You may not use the Service to:

• Act unlawfully, fraudulently, or maliciously, or violate any law
• Damage, disable, overload, or impair the Service or interfere with others' use of it
• Gain unauthorized access to any account, system, network, or data, or probe, scan, or test the Service's vulnerabilities
• Reverse engineer, decompile, or disassemble any part of the Service
• Use bots, scrapers, or other automated means to access or copy the Service, or harvest information about other users
• Upload content that is unlawful, harassing, threatening, defamatory, obscene, or discriminatory, or that invades anyone's privacy
• Impersonate any person, create false or duplicate accounts, or misrepresent your affiliation with anyone
• Upload content you lack the right to share, or that infringes anyone's intellectual property
• Upload viruses, malware, or other harmful code
• Send spam, chain letters, pyramid schemes, phishing, or other unsolicited promotions
• Frame or mirror the Service, or remove legal notices or attributions
• Sign anyone up for services or promotions without their authorization
• Misuse AI-supported chat or agents in ways they prohibit
• Help anyone else do any of the above

We may take any lawful action in response to actual or suspected violations, including suspending or terminating accounts and cooperating with authorities. Except as limited by our Privacy Policy or applicable law, we may disclose information as needed to comply with law, legal process, or government requests, and may edit, refuse, or remove any material at our discretion.

Right to Monitor

We may monitor general use of the Service and remove material that we believe may be illegal, may create liability, violates these Terms, or is inconsistent with the purpose of the Service.

Electronic Communications and Text Messages

When you use the Service or email or text us, a Medical Group, or a Provider, you are communicating electronically, and you consent to receive communications electronically by email, text message, or through the Service. Electronic agreements, notices, and disclosures satisfy any legal requirement that they be in writing, and notices are considered received on the date we send them. We may send notices by email, by posting on the Service, or by mail.

You may opt in to receive marketing and/or transactional text messages from Wellmedr. Messages may be sent using automated technology. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP to opt out. Carriers are not liable for delayed or undelivered messages.

Copyright Complaints

We terminate the accounts of repeat infringers. If you believe content on the Service infringes your copyright, send our Copyright Agent: (1) your physical or electronic signature; (2) a description of the copyrighted work; (3) where the allegedly infringing material appears on the Service; (4) your address, phone number, and email; (5) a statement that you believe in good faith the use is not authorized by the owner, its agent, or the law; and (6) a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorized to act for the owner. Send notices to support@wellmedr.com, Attn: Copyright Agent.

Third-Party Goods and Services

The Pharmacies, Medical Groups, Providers, and other third parties ("Third Parties") provide services or sell products through the Service, and we may offer products made or sold by Third Parties ("Third-Party Goods and Services"). Your dealings with Third Parties, including payment, delivery, and any terms or warranties they offer, are solely between you and them. Investigate as you see fit before transacting, and use good judgment in sharing personal information.

Wellmedr is not responsible for any loss or damage arising from Third-Party Goods and Services or your dealings with Third Parties, and has no obligation to become involved in any dispute between you and a Third Party or another user. You release Wellmedr and its parents, subsidiaries, affiliates, and their respective owners, directors, officers, employees, contractors, agents, successors, and assigns (the "Wellmedr Parties") from all claims and damages, known or unknown, arising from or related to those disputes or the Service.

CALIFORNIA RESIDENTS: YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH PROVIDES THAT A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN ITS FAVOR WHEN SIGNING THE RELEASE AND THAT, IF KNOWN, WOULD HAVE MATERIALLY AFFECTED ITS SETTLEMENT.

Some Wellmedr owners, officers, employees, or contractors may have a financial interest in one or more Third Parties, including the Pharmacies, and may benefit when you use them.

Termination

Wellmedr may suspend or end your access to all or part of the Service at any time, for any reason, without notice. Reasons include violating these Terms, the end of our agreements with the Medical Groups or Pharmacies, or discontinuing the Service. Provisions on security, prohibited conduct, intellectual property, Submissions, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law survive termination. If your access is terminated, you may not use the Service under any name, and you will indemnify the Wellmedr Parties for any liability arising from an attempt to do so.

Except as stated in our Privacy Policy or required by law (including any right of access to health records), we have no obligation to return or provide any content or information relating to you after termination.

Disclaimers

Content on the Service is provided for convenience, and you rely on it at your own risk.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." YOUR USE OF IT IS VOLUNTARY AND AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WELLMEDR AND EACH THIRD PARTY OFFERING PRODUCTS OR SERVICES THROUGH THE SERVICE, INCLUDING THE MEDICAL GROUPS, PROVIDERS, AND PHARMACIES, DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, AND NON-INFRINGEMENT, AS TO THE SERVICE AND ANY INFORMATION, CONTENT, PRODUCT, OR SERVICE PROVIDED THROUGH IT. WELLMEDR DOES NOT WARRANT THAT THE SERVICE IS ACCURATE, COMPLETE, RELIABLE, TIMELY, OR USEFUL, OR THAT IT WILL OPERATE WITHOUT DELAY, INTERRUPTION, ERROR, CORRUPTION, CYBERATTACK, VIRUSES, OR MALWARE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WELLMEDR WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, WRONGFUL DEATH, LOST DATA, OR LOST PROFITS ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, ITS CONTENT, OR ANY THIRD-PARTY PRODUCT OR SERVICE, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THEIR POSSIBILITY. WELLMEDR'S TOTAL LIABILITY IS LIMITED TO YOUR ACTUAL DAMAGES AND WILL NOT EXCEED ONE THOUSAND U.S. DOLLARS ($1,000).

ANY CLAIM RELATING TO THE SERVICE MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE EVENT GIVING RISE TO IT.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS OR LIABILITY LIMITATIONS. WHERE THAT IS THE CASE, OUR WARRANTIES AND LIABILITY ARE LIMITED TO THE MINIMUM EXTENT THE LAW ALLOWS.

Indemnification

You will defend, indemnify, and hold harmless the Wellmedr Parties and the Medical Groups, Providers, and Pharmacies from all claims, suits, losses, damages, judgments, settlements, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your use of the Service, your fraud, violation of law, or willful misconduct, your breach of these Terms, or your violation of anyone's rights. We may control the defense of any third-party claim subject to indemnification, and you will cooperate as we reasonably request.

Binding Arbitration and Class Action Waiver

YOU AND WELLMEDR AGREE THAT ANY CLAIM, DISPUTE, OR CONTROVERSY BETWEEN YOU AND ANY WELLMEDR PARTY, MEDICAL GROUP, PROVIDER, OR PHARMACY ARISING FROM OR RELATING TO THE WELLMEDR PARTIES, THE PLATFORM, THE SERVICE, ITS CONTENT, OR ANY GOODS, SERVICES, OR ADVERTISING OF ANY OF THEM, INCLUDING DISPUTES ABOUT THE SCOPE, VALIDITY, OR ENFORCEABILITY OF THESE TERMS ("DISPUTES"), THAT IS NOT RESOLVED AT AN INFORMAL DISPUTE RESOLUTION CONFERENCE WILL BE RESOLVED BY CONFIDENTIAL, BINDING ARBITRATION BEFORE A SINGLE ARBITRATOR OF NATIONAL ARBITRATION & MEDIATION ("NAM"), NOT IN COURT. NAM'S COMPREHENSIVE DISPUTE RESOLUTION RULES AND PROCEDURES AND, WHERE APPLICABLE, ITS SUPPLEMENTAL RULES FOR MASS ARBITRATION FILINGS (THE "RULES") WILL APPLY. YOU AND WE KNOWINGLY GIVE UP THE RIGHT TO A JURY TRIAL AND TO SUE IN STATE OR FEDERAL COURT, EXCEPT AS STATED BELOW. DISPUTES INCLUDE THOSE BASED ON FACTS ARISING BEFORE THESE TERMS OR ANY PRIOR VERSION TOOK EFFECT, AND THOSE ARISING AFTER THESE TERMS END.

Informal Dispute Resolution Conference. Before either party starts arbitration or a small claims action, the parties will meet by phone or video to try in good faith to resolve the Dispute (the "Conference"). If you have a lawyer, they may join, but you must also participate. The party raising the Dispute must send written notice ("Notice"), and the Conference will take place within forty-five (45) days after the other party receives it unless both agree to extend. Send Notice to support@wellmedr.com or by mail to Wellmedr LLC, 7901 4th Street North, Suite 300, St. Petersburg, FL 33702, Attn: Dispute Notice. Your Notice must include your name, phone number, mailing address, and account email; your lawyer's name and contact details, if any; and a description of the Dispute, and you must sign it personally. If your lawyer represents other users who have sent or plan to send a Notice on a substantially similar Dispute within ninety (90) days, your Notice must list them. We will send Notice to the email on your account; keep your contact details current. Each Conference is individual unless all parties agree otherwise. Limitations periods and filing-fee deadlines are paused while the Conference process is underway.

Starting arbitration. If the Dispute is not resolved within thirty (30) days after the Conference, either party may start arbitration. First, the party must send a written request for arbitration ("Request") stating the claimant's name, address, account username and email (if any), a detailed description of the Dispute and relief sought, and a certification that the Conference was completed. Send your Request to Wellmedr LLC, 7901 4th Street North, Suite 300, St. Petersburg, FL 33702, Attn: Dispute Notice. We will send ours to your email on file. An arbitrator can award an individual the same damages and relief a court could, but court review of an award is very limited.

Fees. NAM's fee schedules in effect when the demand is filed govern filing, administrative, and arbitrator fees. If the arbitrator finds, after notice and a chance to respond, that the initiating party's claims violated the standards of Federal Rule of Civil Procedure 11(b) (for example, brought for an improper purpose, legally frivolous, or lacking factual support), the arbitrator will order that party to reimburse the other's arbitration fees and costs. Each party pays its own attorneys' fees unless a statute requires otherwise.

Location and law. Arbitration will take place in Hillsborough County, Florida, or the county where you live, unless the parties agree otherwise or batch arbitration applies. The award is final and may be entered as a judgment in any court with jurisdiction. These Terms involve interstate commerce, and the Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs this arbitration agreement, including batch arbitration. The arbitrator has exclusive authority over all Disputes, including the interpretation, scope, validity, and enforceability of this arbitration agreement, except where applicable law bars arbitration of a particular claim or remedy, in which case a court in Hillsborough County, Florida will decide that question. For information on NAM, call 800-358-2550 or visit www.namadr.com.

Exceptions. Either party may seek an injunction or similar urgent relief in a state or federal court in Hillsborough County, Florida for intellectual property violations or claims of theft, piracy, unauthorized use, or violations of the Computer Fraud and Abuse Act, and both parties consent to personal jurisdiction there. Either party may also bring an individual claim in small claims court if it stays there and proceeds only on an individual basis.

Class action waiver. YOU AND WE WAIVE ANY RIGHT TO SUE IN COURT AND TO A TRIAL BEFORE A JUDGE OR JURY, EXCEPT AS STATED ABOVE. ALL DISPUTES MUST BE ARBITRATED INDIVIDUALLY, NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. NEITHER PARTY MAY ACT AS A PRIVATE ATTORNEY GENERAL OR CLASS REPRESENTATIVE OR MEMBER, AND NO ARBITRATION MAY BE CONSOLIDATED OR JOINED WITH ANOTHER EXCEPT AS STATED BELOW. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING IT AND ONLY AS NEEDED FOR THAT PARTY'S OWN CLAIMS. If a final, non-appealable decision holds that any part of this waiver cannot be enforced as to a particular claim or remedy, only that claim or remedy will be severed and may proceed solely in a state or federal court in Hillsborough County, Florida, after all arbitrable claims are resolved; all other claims remain in arbitration. This does not prevent either party from taking part in a class-wide settlement.

Batch arbitration. If twenty-five (25) or more substantially similar arbitrations are filed against us by or with the help of the same law firm, group of firms, or organization within ninety (90) days, NAM will: (1) group them in batches of up to one hundred (100), with any remainder in a final batch; (2) appoint one arbitrator per batch without input from the parties; and (3) resolve each batch on a consolidated basis, with one set of filing and administrative fees per side, one schedule, one hearing (if any) at a location the arbitrator chooses, and one award ("Batch Arbitration"). Arbitrations are "substantially similar" if they arise from the same events, acts, omissions, practices, or facts and raise similar legal issues and relief. If the parties disagree about whether Batch Arbitration applies, NAM will appoint an administrative arbitrator, paid by us, to decide promptly. Both parties will cooperate in good faith with NAM to keep batches efficient, which may include a discovery special master and an expedited schedule. Batch Arbitration does not create a class or mass action. If this Batch Arbitration provision is held invalid or unenforceable, this entire arbitration agreement is void and all Disputes will be heard in the state or federal courts in Hillsborough County, Florida.

Opting out. You may opt out of this arbitration agreement within thirty (30) days after first becoming subject to it by sending a signed notice with your name, home address, email, and a clear statement that you opt out of arbitration to Wellmedr LLC, 7901 4th Street North, Suite 300, St. Petersburg, FL 33702, Attn: Arbitration Opt-Out. Opt-outs must be sent by you individually; notices from third parties on your behalf have no effect. Opting out does not affect any other arbitration agreement you have with us, and the rest of these Terms still apply.

Changes to this section. A material change to these dispute provisions will not apply to a Dispute for which either party already sent a Request. Continued use of the Service after a change takes effect means you accept it. A change does not give you a new opt-out window if you previously accepted an arbitration agreement and did not opt out. If you reject a change, the version you last accepted continues to apply. We will honor any valid opt-out under a prior version.

Governing Law; Severability

Wellmedr controls and operates the Service from Florida. If you access it from elsewhere, you are responsible for complying with local law, and you may not use it where its content is unlawful. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

These Terms apply to the fullest extent the law allows. Our failure to enforce a provision is not a waiver. If a provision cannot be enforced as written, it will be replaced with an enforceable term that most closely matches its intent, and the rest of these Terms remain in effect. Headings are for convenience only.

General Terms

• Entire agreement. These Terms, together with any other agreements we post on the Service or sign with you, are the entire agreement between you and Wellmedr about the Service and supersede all prior versions and agreements.
• No agency. Nothing in these Terms or the Service creates a partnership, joint venture, employment, or agency relationship between you and Wellmedr, the Medical Groups, the Providers, or the Pharmacies. You may not bind us in any way.
• Assignment. You may not assign your rights under these Terms, and any attempt to do so is void. Wellmedr may assign or transfer these Terms, in whole or in part, without notice, to an affiliate or to a successor in a merger, acquisition, or sale of assets.
• Third-party terms and beneficiaries. Third-party software and Third-Party Goods and Services are governed by their own license or terms, if any, and otherwise by these Terms. Except for the Medical Groups, Providers, and Pharmacies as stated in these Terms, including the indemnification and arbitration provisions, no third party has any rights or benefits under these Terms.

Contact Us

Questions about these Terms? Contact Wellmedr support at support@wellmedr.com or 1-888-397-6905 (8 AM to 8 PM ET). We will try to respond promptly.