For account, billing or delivery questions, contact support. For treatment questions, contact your clinical care team through the patient portal. For a medical emergency, call 911.
Message your care team about your health, treatment, and prescription.
Use the patient portal listed in your confirmation. For account questions, contact support.
Sign in using your account email. Portal messaging is not an emergency service.
Have your account email and order reference ready if available.
Charges, receipts, and payment help.
Renewals and managing your plan.
Tracking, packages, and address help.
Prescription and care-team questions.
Signing in and reaching the right team.
Intake and the clinical-review process.
Call customer service for help finding the right privacy or records-request process. The website privacy policy is separate from a treating provider’s medical-record notice. Formal request methods are listed in our Privacy Policy.
