A little clarity.
A simpler next step.

You have two ways to reach us: chat through your patient portal or call customer service at 1-888-397-6905. Use portal chat for prescription and treatment questions. Call customer service for billing, refunds, plan changes, cancellations, orders, delivery, or help signing in.

Open the patient portal and follow the sign-in instructions using the email associated with your account. If you cannot sign in, call customer service at 1-888-397-6905. Keep your password and sign-in codes private.

Check that you entered the email associated with your account, then check your spam or junk folder. Follow the portal’s recovery or resend instructions. If you still cannot get in, call customer service with your account email ready. Do not share a password or verification code.

Customer service is available Monday–Saturday, 9 AM–10 PM Eastern at 1-888-397-6905. These are phone-support hours; clinical messages are reviewed separately in the patient portal.

For a portal question, reply in your existing conversation. For billing, order, or account help, call customer service with your original request date and any reference number. Keeping the context together helps the team understand what is still unresolved.

Check your patient portal for available account settings, or call customer service for help updating your details. Identity verification may be needed. For a shipping-address change, identify the affected order as soon as possible.

A messaging preference and a subscription request are different actions. To request a plan cancellation, message through your patient portal or call customer service and clearly state that you want to cancel. Follow the instructions in any text message to change that message subscription. Keep your account contact details current so you can access your order and care information.

Call customer service at 1-888-397-6905 for charges, receipts, refunds, payment failures, renewal dates, plan changes, and cancellation requests. Have your account email and order reference ready, if available.

Have your name, account email, order reference if available, and the payment date and amount ready. Briefly explain what you need. Ask for a secure way to provide any requested documents. Do not share passwords, sign-in codes, or full card details. A clear cancellation request does not require a long explanation or an attachment.

Call customer service with the date, amount, and statement description for each transaction. If available, say whether each entry is pending or posted. Ask the team to review the payment records for your account. Do not share a full card number or unrelated statement information.

Call customer service with your order reference, the amount charged, and the offer or order confirmation you are comparing it with. Ask for an itemized explanation of the price, plan term, and any fees.

Call customer service for help reviewing your payment status and finding the correct secure way to update your payment method. Do not place another order solely to resolve an unclear payment status; first ask whether an order or subscription already exists. Do not share full card details in a chat message.

Call customer service for the secure payment-update route for your account, or use a verified account payment screen if one is available. Enter payment details only through that secure route. Do not share card security codes, passwords, or banking credentials in a chat message.

Check the email associated with your order, including spam or junk. If you need another copy, call customer service with your account email and the payment date or order reference. Specify which transaction the receipt should cover.

Call customer service with your order reference and the reason for your request. Eligibility depends on your purchase terms and order status. Review the Refund, Cancellation & Subscription Policy. A request is not a refund approval.

If a refund has been approved, call customer service for its submission date and reference. Your payment provider determines when the credit appears. The terms accepted for your purchase govern the refund.

A clinician decides whether treatment is appropriate. If the initial clinician does not approve treatment, call customer service to review your payment under the terms accepted at checkout. Payment does not guarantee a prescription.

Check the terms you accepted and your order confirmation for the amount, billing date, and plan term. If these are unclear or inconsistent, call customer service and ask for written confirmation of your next charge.

A monthly equivalent describes a prepaid plan’s total price divided by its months. It does not mean monthly installments. Call customer service to confirm your actual charge amount and schedule.

Send a clear cancellation request through your patient portal or call 1-888-397-6905. Ask for confirmation and review the cancellation terms that apply to your purchase in the cancellation policy. Opening a link alone does not submit a request.

Call customer service with the charge date and amount, the date of your cancellation request, and any confirmation or message reference. Ask the team to review the charge against your original request and applicable terms.

Stopping future renewals and reviewing an existing payment are separate matters. If you need both, tell customer service when you call. The policy explains how the order’s status affects refund eligibility.

Call customer service about the plan or payment change you want. Ask for written confirmation of any approved change and its billing impact. For a change to medication, dose, or treatment timing, contact your clinician through the patient portal; a plan-change request is not a clinical instruction.

Call customer service with your original request date, reference number if available, and any new information. Ask the team to continue the existing request. If you have a separate medication concern, send that through your patient portal.

Payment, clinical review, and pharmacy fulfillment are separate steps. Check your patient portal for questions or next steps from your care team. A clinician decides whether treatment is appropriate. Payment alone does not mean you have a prescription or that your order has shipped. Call customer service for charge questions.

Complete the online clinical intake with accurate information about your health and current medications. A licensed clinician reviews your information and determines whether treatment is appropriate. Completing intake does not guarantee approval or a prescription.

Prescription treatment requires a licensed clinician’s evaluation and prescription. Your clinician determines whether more information, testing, a live visit, or in-person care is needed based on your circumstances. Follow the instructions sent by your care team.

Check your portal messages and the account email you used for intake. Complete any requested steps through the specified secure route. If you cannot access the request, or have a question about a charge while your review is pending, call customer service.

Share your current medication and prescription history during intake. Your clinician will review whether continuing or changing treatment is appropriate. The same medication, formulation, or dose is not guaranteed.

Check your shipping confirmation and any tracking link you received. The carrier’s tracking page shows its latest recorded status. If you cannot find an update or delivery is overdue, call customer service with your order reference. Treatment or prescription questions belong in the patient portal.

A label can exist before the carrier receives the package. Look for an acceptance scan or movement update. If the status has not changed and you need help, call customer service with your tracking and order reference.

Check the delivery location, household members, building reception or mailroom, and any carrier delivery photo. If you still cannot find it, call customer service with your order and tracking details so the issue can be reviewed.

Keep the packaging and note what you received. Contact customer service promptly for the order issue. For questions about medication condition or whether it is suitable to use, contact your dispensing pharmacy or care team before using it. Share prescription-label photos only through the secure channel the team provides.

Compare the package with the contents described for your order and call customer service with the item you believe is missing. Keep the packaging and order reference. Ask your pharmacy or care team about any equipment or instructions you need before administering medication.

Call customer service as soon as possible with the order reference and the requested change. An address edit in your profile may not change an order already being processed or shipped. Ask the team to confirm what can be changed for that specific order.

Message your care team about the prescription or any follow-up needed for a refill. If a shipment has already been arranged, call customer service for delivery, payment, or renewal questions. A payment alone does not confirm that a refill has been prescribed or dispatched.

Message your care team about your prescribed dose. Your dispensing pharmacy can explain its label and supplied equipment. If instructions are unclear or conflicting, ask your clinician or pharmacist before taking a dose. Do not use another person’s dose or syringe-unit instructions.

Use the patient portal for non-emergency treatment concerns. For a medical emergency, call 911 or go to the nearest emergency department. Do not wait for an email, phone-support callback, or portal reply in an emergency.

Follow the instructions for your specific prescription and ask your clinician or pharmacist if you are unsure what to do next. The answer depends on the medication and your treatment history. Customer service cannot choose a dose or restart schedule.

Discuss your progress and concerns with your clinician through the patient portal. Treatment needs and results vary. Your care team can review the next step; do not change the dose on your own. Call customer service separately for payment-plan changes.

Use the storage instructions and expiration or beyond-use information on your current pharmacy label. Ask the dispensing pharmacy if the label is unclear or you have a storage or temperature concern. Do not substitute general online guidance for the instructions on your prescription.

Check the current prescription label and contact your pharmacy or care team to confirm the instructions. Do not assume the same syringe-unit amount applies when the concentration or prescription changes. Share label information through the secure portal or the pharmacy’s designated channel.

No. Compounded drugs do not go through FDA approval, and FDA does not assess their safety, effectiveness, or quality before marketing. They are different from FDA-approved generics. Ask your clinician about the prescribed treatment and approved alternatives. Read FDA’s compounding information.

Check the pharmacy name and contact information on your prescription label or dispensing paperwork. If you cannot locate it, ask your care team through the portal. The dispensing pharmacy can address label, storage, preparation, and equipment questions for your specific medication.

Call customer service for help finding the appropriate privacy or records-request process. Formal request methods and your rights are listed in the Privacy notice. Identity verification may be needed before records are released. Ask for a secure way to provide any requested information.

Call customer service and explain the assistance you need. You may use your preferred telecommunications relay service. A patient-portal account is not required to request help.

Use your authenticated patient portal for treatment details. Keep passwords, sign-in codes, full card numbers, and card security codes out of chat messages. For documents or payment information, ask customer service for the appropriate secure route.